
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved
20UF Page 5 of 23
Customer Letter Example (USA)
<MONTH YEAR>
<CUSTOMER NAME>
<CUSTOMER ADDRESS>
<CUSTOMER CITY STATE ZIPCODE>
This notice applies to your vehicle: <MODEL YEAR> <BRAND> <CARLINE>, <VIN>
NHTSA: 24V110
Subject: Safety Recall 20UF - Suction Jet Pump
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Volkswagen has decided that a
defect, which relates to motor vehicle safety, exists in certain 2015-2020 model year Volkswagen vehicles. Our records show
that you are the owner of a vehicle affected by this action.
What is the issue?
The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific
seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could
accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an
ignition source, may result in a fire.
What will we do?
To correct this defect, your authorized Volkswagen dealer will replace the suction jet pump. This work will take about two hours
to complete and will be performed for you free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to schedule this recall work. To set up an appointment online,
please visit www.vw.com/find-a-dealer
.
On the day of repair, if possible, please ensure that the fuel level in your vehicle is at ¼ of a tank (or less).
Precautions you should take:
If the recall condition exists in the vehicle, customers could experience refueling issues (early stopping fuel nozzles, spillback)
when fuel has accumulated in the EVAP system. A fuel odor may also be noticed by the driver/vehicle occupants. Customers
experiencing these issues are advised to contact an authorized dealer to have the vehicle diagnosed.
Additional Information
• If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this
letter immediately via first-class mail to the lessee within ten (10) days of receipt.
• If your authorized Volkswagen dealer fails or is unable to complete this work free of charge within a reasonable time,
if you have changed your address or sold the vehicle, or if you should have any questions about this communication,
please reach out to us using your preferred method of communication at www.vw.com/contact
or by calling us at 800-
893-5298.
• If you still cannot obtain satisfaction, you may file a complaint with: The Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-
888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov
.
• To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into the Recall/Service Campaign
Lookup tool.
• If you have previously paid for repairs relating to the condition described in this letter, the enclosed form explains how
to request reimbursement. We would be pleased to review your reimbursement request.
We apologize for any inconvenience this matter may cause; however, we are taking this action to help ensure your safety and
continued satisfaction with your vehicle.
Sincerely,
Volkswagen Customer Protection